ABOUT US

I-Percept is a technology consulting organisation that offers customers specialised, ready-to-deploy, and purpose-fit solutions and services.
We work across a range of industrial sectors including Banking, Insurance, Finance, Logistics, and Manufacturing among others.

DISCOVER OUR TEAM

How we deliver

We typically create teams that feature the following profiles:

Technology

Domain Experts In Technology and Business

Our core team of Technology & Business domain experts have in-depth experience across technical architecture, systems assessment and modernization, services & performance optimization, regulatory & compliance, programs & projects management around digitization & transformation across the region. They front our clients’ engagement and ensure a close partnership with their teams. They serve a range of functions including system acrhitects, designers, and developers.

See profiles of
some of our key experts
Advisors

Practice Leaders
and consultants

Our group of C-Level executives and consultants are industry veterans. Their decades of experience and know-how, as well as their ability to mobilise their energy and knowledge, enable them to tackle the most challenging tasks for our clients.

See bios of some of our
key leaders/advisors
Development Center

Off-Shore Technical
and Development teams

Our Off-Shore Technical and Development Centre (ODC) completes projects with the desired quality and methodology, while providing our clients with cost-effective solutions. They have experience with niche skills including ITIL and COBIT, as well as broader capabilities in DevOps and SysOps among others.

see our ODC
range of expertise

Practice Leaders and Advisors

Jean Marc Henaff
EXECUTIVE BIO
JEAN-MARC HENAFF

With over three decades’ experience holding Executive and Senior roles at digital insurer and large insurance groups, Jean-Marc has engineered and spearheaded massive transformation programs for AXA and Tokio Marine. He has also pioneered disruptive innovation as CIO of DirectAsia.com and was accorded Celent’s Insurer of the Year Award in 2016. As the Regional Director at CSC, he led their strategic digital solutions for the insurance industry.

EXECUTIVE BIO
VASUDEV GOPAL

An entrepreneur with a successful track record in setting up technology services companies across Asia, Vasu has built & managed large technology organizations. His expert knowledge of the Financial Services Sector, coupled with his industry network, has made him a sought-after domain specialist. An alumnus from IIT and IIM where he earned his BTech and his MBA, Vasu represents the PE fund on I-Percept's management team.

Vasudev Gopal
Shailaja Kamarshi
EXECUTIVE BIO
SHAILAJA KAMARSHI

As a veteran of the Financial Services Industry, Shailaja is an experienced technology professional and a seasoned business leader who has driven massive cross-border transformation programs and digitization projects for the Howden Broking Group. She has also revamped and managed complex application systems portfolios for large corporations like AXA and JLT-Marsh.

EXECUTIVE BIO
BRIAN MAGUIRE

Brian has supported clients for the past 30 years, with guidance, advice, and best practice approach to their technology and transformation programs, as a global technology consultant and Chief Architect. Through building relationships of trust, he has delivered corporate strategic direction, new and innovative technology solutions, standardized global and regional software models and EA practices in multiple global organizations spanning Insurance, Hospitality and Travel Risk Management.

Brian Maguire

Some of the segments we serve

OUR SERVICES

To provide comprehensive service coverage of our clients’ technological and operational demands, we arrange our approach around four key pillars:

Governance & Strategic Planning

  • Drafting IT roadmaps for Board and Executive Committees
  • Analysing and optimizing Capital and Operational expenditure
  • Building technical ecosystem analysis, appraisal, and business case development
  • Developing RPFs, vendor profiles, and implementation strategies

TACTICAL OPERATING
SYSTEMS

  • Outsourcing Application Management (core systems, CRM, front-end customer service)
  • Leveraging Agile delivery for onboarding systems, data migration etc.
  • Provide quality assurance and automated testing of software
  • Enhancing service desk / service levels
  • Tokenizing databases and services

Statutory Compliance

  • Leveraging frameworks such as MAS’ Technology Risk Management (TRM)
  • Providing Payment Card Infrastructure (PCI)
  • Planning for Personal Data Protection Act (PDPA) and GDPR
  • Establishing overall resilience and disaster preparedness

Business Solutions

  • Evaluating digital architecture and developing target-state models
  • Evaluating and implementing cloud migration
  • Developing tech proof of concepts and reports for Omni-channel solution design
  • Enabling virtual and remote workplaces
  • Modelling and automation of key financial information

OUR PARTNERSHIPS AND SOLUTIONS

We partner with market leaders and innovating disruptor to bring turnkey solutions to the Financial Services Industry sector. Some of our esteemed partners include:
MY-INSURER & WELLNEX

MY-INSURER & WELLNEX

Together with our partner, we offer a MAS TRM compliant, PDPC Certified, Single source of truth, for Client Onboarding, KYC process, Financial Needs Analysis, Portfolio dashboard, Products information, Promotions and Services Notifications to Customers and Financial Advisors and Brokers alike. The one step solution for the Financial Services intermediary sector.
EBAOTECH / INSUREMO

EBAOTECH / INSUREMO

We assist Insurance companies to accelerate their digitization process through our partner’s low code product engineering platform, driving microservices integration with Core systems applications, enabling seamless bancassurance, channels and partnership services
VISION GROUP

VISION GROUP

We help Insurers and Banks to efficiently and accurately manage and make sense of their data landscape with near real-time data mapping and visualization, near real-time anomaly detection and rapid regulatory compliance, through our partner’s data decisioning tool, Vision™ DataSense. Together with our partner, we facilitate our clients’ adoption of Artificial Intelligence, Blockchain and Cybersecurity through innovation-as-a-service (IAAS) solutions.

CASE STUDY

Example of our team / team members past case study include:

Unified Customer View enablement for Non-Life Insurer

Problem Statement

This Digital Insurer was suffering from service lags due to poor integration between the Policy Admin System and the Contact Center agents ‘desktop software,
leading to service leakage, inefficiency, staff attrition and customer unhappiness.

Resolution

1. Enable card payment through IVR call flow (PCI DSS)
2. Automate omni-channels responses through social feeds, emails, chats triggers.
3. Expose core insurance services through microservices architecture to decouple CMS hosted processes
and remove Digital Team dependency on IT team

Results

✔ Unified Customer View to the Call Center agents
✔ Eradication of entries re-typing and manual post-its Customers self-help on IVR (payment)
✔ Net Promoter score for call center operation significantly improved
✔ Staff turnover reduced noticeably.

Technology used

Cisco UCCX and Finesse, DTMF-XML,
Angular JS/Rest API/Json, Java, SWAGGER.

Project details

Duration: 10 months
Resources: Cisco UCCX engineers, Java and web architect and developers
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60 Paya Lebar Road #07-51 Paya Lebar Square Singapore 409051

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